Frequently Asked Questions (FAQ)

Last updated: 24 May 2016
Are you self-serve only?

At the moment, yes. We’ve found that our clients tend to be those who love having 100% control over their campaigns, and our self-serve model fits their needs well.

What do you mean by 100% self-serve?

When you become one of our clients, our account manager will help you get set up using our platform. After you've gotten the hang of it, you will run and optimise your own campaigns. We also offer “follow the sun” support: you will enjoy support in whichever part of the world you’re in.

Do you only support mobile or can your ads be used on desktop computers and other devices?

We are mobile advertising specialists. We offer ad impressions on any mobile device, including smartphones, tablets, and wearables. However, we do not offer desktop or cross-device functionality.

Do you offer both mobile web and in-app ad impressions?

Yes, we offer both.

What are the formats and types of ads you offer?

We offer anything available on mobile, including banners, VAST, MRAID, and native. For more information, check out our Supported Ad Sizes page.

What type of bidding do you offer?

We offer CPM bidding.

What type of tracking is available?

You can track by impressions and clicks on our platform. In addition, we have partnered with a variety of third party conversion trackers to offer tracking to suit your campaign goals.

Do you support adult, alcohol, and gambling advertisements?

We offer all types of inventory. However, policies by exchanges vary based on the laws of each country. To ensure you have the right access to traffic and the best reach, please contact us.

I’m worried about fraud. How can you help me?

We have an in-house solution that monitors for abnormal behavior and viewability feedback. We also work closely with supply partners to ensure the ad impressions are legitimate.

If you have more questions, feel free to reach out and contact us.

If you are our client and in need of assistance, please contact our Customer Support team at support@pocketmath.com.